Shipping, Returns, Terms & Conditons2021-07-13T15:43:09-05:00

Shipping/Delivery Time & Pricing

Unless shipping promotion offered during purchase period, our standard shipping flat rate in the US is $2.99.   For shipping promotions with purchase minimums, subtotal is calculated before sales tax, and after coupons. Orders are typically shipped within 3 business days from order receipt.  *Business days are M-F, excluding weekends and holidays.

Orders ship within 2-5 business days via USPS.  Tracking information will be emailed to you when your package is shipped.  It may take 24-36 hours for USPS to update their system with tracking information.  *Beach Biscuit is not responsible for  incorrect provided addresses, packages lost in mail, or unclaimed packages

If your order qualifies for Free Shipping, you will be given a free shipping option at checkout, identified with “Free Shipping”. If you select a shipping method other than Free, shipping charges will apply and will not guarantee faster delivery.

If you have a concern about delivery or shipping times please contact us before you place your order, and we will try our best to accommodate your request.
 

Do we ship internationally?

We currently only ship to the United States.

How do we ship?

First Class Mail or 2-3 Day Priority (this is chosen at our discretion to ensure your package arrives in a timely manner).  We do not require a signature for delivery.

Additional information

All Beach Biscuit products are handcrafted.  Please allow us to take our time in making these items perfect for you. 


Return, Exchange & Cancellation Policy
Terms & Conditions

PLEASE MEASURE YOU PET PRIOR TO ORDERING to ensure your are purchasing the most suitable product for your pet’s size and requirements.  Length and width information is provided on each of our products.  If you need assistance in choosing a size, please contact us and we’ll be glad to help.  *As noted on the products, our 1″ width collars are not suitable for small dogs.  Our heavy duty nylon and hardware are heavier than most small dogs can handle.

Beach Biscuit products are not suitable for tie-outs and are not to be used for this purpose.

The nylon, hardware and construction of our products is about as tough as you can get.  But as we note on each product, decorative ribbon and fabric can be sensitive to biting, chewing, nail scratching, rubbing, or other harsh use.  Materials my fray or fade under those conditions, and such is not considered a product defect or normal wear.

By placing an order with Beach Biscuit, you accept responsibility for the use of our products. Beach Biscuit cannot be held responsible for any injury or damages resulting from the use of our products. Please use good judgment and common sense in determining appropriate use for any of our products.

Returns

If you purchased a collar or leash directly from beachbiscuit.com and would like to return it within 14 days, we will gladly issue you a refund for the item, minus $2.95 restocking fee.  Return shipping costs are at the customer’s expense.  Returned items must be in perfect, unused condition. *Harnesses, Treats, holiday themed items, and exchanged items may not be returned.   To initiate a return, please contact us using our Contact page, or email admin@beachbiscuit.com, to receive authorization and instructions.  Unauthorized returns will not guarantee a refund.  

Exchanges

If you purchased a collar or leash directly from beachbiscuit.com and would like to exchange it within 30 days, we can make an exchange for any item of equal or lesser value.  Return shipping costs for the exchange are at the customer’s expense. Items for exchange must be returned in perfect, un-used condition. *Harnesses, Treats and holiday themed items may not be returned or exchanged*.  To initiate an exchange, please contact us using our Contact page, or email admin@beachbiscuit.com to receive exchange authorization and instructions.  As we ship exchanges for free, only ONE exchange process per order can be authorized. Unauthorized returns will not guarantee an exchange.  

Gift Exchanges

If you received a collar or leash from beachbiscuit.com as a gift and would like to exchange it within 30 days from purchase for an item of equal or lesser value, items for exchange must be returned in perfect, un-used condition.  Return shipping costs for the exchange or return are at the customer’s expense.  . *Harnesses, Treats and holiday themed collars and leashes may not be returned or exchanged*. To initiate an exchange, please contact us using our Contact page, or email admin@beachbiscuit.com to receive authorization and instruction.  Unauthorized returns will not be accepted and do not guarantee an exchange or store credit. Only ONE exchange per order.

Products not eligible for return or exchange:
Harness
Dog Treats
Holiday themed collars or leashes

Order Cancellations

Orders can only be canceled prior to shipment.  If you wish to cancel an order, please contact us immediately using our Contact page, or email admin@beachbiscuit.com, to ensure it can be cancelled before shipping.

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